ECUDesk Support Ticket: How to Create One

ECUDesk ECU remap software has a built-in technical support system. You can submit questions directly from the software, create support tickets for ECU files, and receive responses from our specialists in the MY TICKETS panel.

If ECUDesk does not recognize your file, does not support a required function, or you experience problems processing an ECU file, follow the instructions below.

How to Create a Support Ticket
1. Open Technical Support
At the top of the MY TICKETS panel, click the question mark (?) icon next to the refresh button. The Ask support window will open.

2. Describe Your Problem
In the Your message field, describe your question or the issue you are experiencing.
For example, if the software displays the message File not recognized — no matching layout family, provide the vehicle model, ECU type, required function, and relevant information about your ECU file.

3. Submit Your Request
Click SEND.
Once your request has been successfully submitted, a Question sent confirmation window will appear with your unique ticket number (Ticket ID).
Click OK to close the notification.

4. Find Your Support Ticket
Your new ticket will appear in the MY TICKETS panel on the left side of the application.
If it does not appear immediately, click the refresh button.
You can view all your support requests in this section.

5. Receive a Response
The status Waiting for support indicates that your ticket is awaiting a response from our technical support team.
Once a specialist replies, you can open the corresponding ticket in the MY TICKETS panel to view the response.

What Should You Do If Your File Is Not Recognized?
File not recognized — no matching layout family
This message means that ECUDesk could not identify a compatible layout for the uploaded file.
You can submit a support request directly from the ECUDesk application by following the instructions above.

Recommendations for Faster Support

To help our technical support team resolve your issue more efficiently, please include the following information in your request:
– Vehicle make, model, and engine.
– ECU type.
– Required function (e.g., DPF OFF, EGR OFF, or Stage 1).
– Error message or a detailed description of the problem.
– Screenshots of the issue, if available.
Please keep your original ECU file available in case our specialists request it for further analysis.
Important: All your support tickets and responses from our technical support team are available directly in the ECUDesk application under MY TICKETS.

AutoTuner Adds EDC17CV54 Bench Mode Support

An essential software release targeting the Agricultural, Construction, and Forestry sectors has landed on your equipment! We are thrilled to announce official support for the Bosch EDC17CV54 ECU via 100% Bench Normal Read (NR) on your AutoTuner Tool.

Supported Fleet Highlights (Bosch EDC17CV54):

• AGCO Group (Massey Ferguson, Fendt, Valtra, Challenger):
• Massey Ferguson: MF 1700 (1749, 1758), 3600, 4600, 5600, 6600, 7600, 7700, 8600, 8700 & Combines.
• Fendt: 200 Vario Series & Combines (5220, 5275, 6335).
• Valtra: A, N, T, S & BH/BT Series.
• Challenger: MT500, MT600, MT700, Rogator, Terragator & WR Series.

Tractors & Specialty Equipment:

• JCB: Fastrac 3000 & 8000 Series.
• John Deere: Compact tractors & 1R, 2R, 3R, 4M, 4R Series.
• Antonio Carraro, Deutz-Fahr, Landini, Same, Steyr, TYM.

Construction, Forestry & Industrial Equipment:

• Yanmar: Excavators (VIO, SV), Skid Steers, TNV Series & more.
• Bobcat, Bomag, Case, Doosan / Develon, Gehl, Hitachi, Kobelco, Komatsu / Valmet, Logset, Manitou, Mecalac, New Holland, Takeuchi, Wacker Neuson, Weidemann & more.

Update your AutoTuner software today and elevate your agricultural and heavy-duty capabilities!

Key Features

Type: Engine Control Unit (ECU)
Mode: Bench NR
Readout: Calibration
MCU: TC1767
Read time: 45sec
Write time: 1min 15sec
Checksums correction
Backup creation

Foxflash Ford SID209 ECU Clone Using GODIAG GT100+

Foxflash programmer new user report today:

Read password:
Read password from OBD. Use the godiag gt100+ to read the password via OBD on bench mode without the car.

Read/write:
Full read and write was done via BDM.
Cloned it successfully.

Checksum by foxflash.

Foxflash Offline Version: How to Get It

The offline version of the Foxflash programmer is available now. Here, iecutool.eu collects some frequently asked questions about the Foxflash offline version.

MAJOR UPDATE: FOXFLASH GOES FULLY OFFLINE
NO INTERNET. NO PC LIMIT. NO 15-DAY AUTHORIZATION.

How does the offline mode work?

The new Foxflash Offline Dongle Mode brings a completely new way to use FoxFlash.
FULLY OFFLINE
Use FoxFlash normally without an internet connection.
UNLIMITED PCs
Use your FoxFlash dongle on multiple computers without PC limitations.
NO 15-DAY AUTHORIZATION
No need to reconnect online every 15 days for authorization.
PERMANENT OFFLINE USE
Once Dongle Mode is activated, enjoy long-term offline operation with no repeated online authorization.

What are the benefits of the offline version?

Offline version, no internet needed.
Just an offline loader. No need for internet connection.

What about checksum correction?
Checksums are calculated by tool not by server. Only thing server is good for is snatching the file.

Where can I purchase offline version? /How do we get offline version?

Buy the Foxflash offline dongle from us.

Don’t need internet to use foxflash with this?

Yes, no network connection needed.

Are there updates for the offline version?

No updates.

OBDSTAR ECU Master: Renault ME17.9.23 Clone Guide

The Renault Kwid ECU ME17.9.23 TC1724 was brought in for cloning. The part number on the ECU is 0 261 S17 723. The goal was to read the ECU data using the OBDSTAR ECU Master, back it up, and then write the data back to verify the process works.

Bench Mode Connections

All necessary connections were made for bench mode operation. The wiring includes:

Positive and negative power connections

CAN High and Low wires for ignition

GPT wire (on the other side)

These connections are shown clearly so viewers can follow along.

Setting Up the OBDSTAR ECU Master

Once in the laptop interface, the ECU Master tool is opened.

The vehicle selection is:

Navigate to 17.9.23.

Select Renault — the ECU profile loads.

Select Bench mode.

The pinout diagram appears.

The ECU is identified — this is the ME17.9.23 TC1724 with part number 179 23.

Starting Bench Mode Communication

After confirming the pinout, the tool is started in Bench Mode. The device begins connecting to the server. A key point to note: the internet connection must be fast for proper communication. The tool needs a stable, high-speed connection to communicate perfectly with the ECU.

The reading and communication process begins.

Backing Up the ECU Data

Before any writing is done, the first priority is to back up the ECU data.

Read and save EEPROM data.

Read and save Flash data.

Writing the Data Back

After saving, the next step is to write the data back to the ECU to verify the process.

• Selecting the File
• The saved file is selected
• The file is opened
• The tool asks: "Do you want to check and verify?"
• Yes is selected
• The tool asks for the original file
• The original file is loaded

Writing Process

The writing process takes a little longer, which is why it is being done now. OBDSTAR ECU Master:

• Initiates the write
• Boot loader is loaded — writing the boot loader
• The file name appears — showing where the file was taken from
• The same file is being written back
• The ECU with part number 179 23 is being written successfully.

Completion

The work is now complete:

• The ECU has been read
• The data has been backed up
• The data has been written back
• The ECU is installed

The data will be returned to the same ECU and given back to the customer

Important Note on Adapters and Cables

Some users report that communication sometimes fails. To avoid this:

• Always use the original adapter
• Always use the original data cable (the serial cable)

This prevents device damage and avoids any issues with the tool.